Returns and Refund Policy

When shopping with PAN Beauty Essentials please always choose carefully as we do not exchange, refund, provide store credits or coupons if you have just simply changed your mind or made a mistake.

PAN Beauty Essentials does not sell any products that are imitations or fakes. PAN Beauty Essentials only stocks authentic products. We do not accept returns for products that have already been “USED”. Hence, if you already opened the item and use it, return of such item is no longer allowed.

We only allow items to be returned if the product itself has been damaged during transit/delivery, provided that the item HAS NOT BEEN OPENED YET.

On arrival, if the product has been damaged due to mishandling of courier during transit/delivery, we will happily offer you either a refund, store credit or replace the product. This is dependent on the fault/damage. Any authorized refunds given will be for the value of the product only not including any shipping costs that has been incurred. Any shipping costs will be charged to the customer. Please note that damage of the packaging does not warrant a refund or exchange.

We will not accept any returns without prior notification of the return and a valid proof of purchase or transaction. Please contact PAN Beauty Essentials before making any returns or if you have any queries regarding your product via contact us page or thru our Facebook Page.

If a product has been authorized for a return by PAN Beauty Essentials, the customer has 7 business days in which to make the return. No refund, store credit or replacement will be provided until the faulty or damaged product or products are received for evaluation by Perfume Philippines.

If a product has been authorized for a return by PAN Beauty Essentials, you (the customer) must ensure the product or products are carefully wrapped and securely packaged to avoid any further possible damage.  This must be accompanied with the purchase confirmation email we sent to you. We advise you (the customer) to use a courier company that can provide you (the customer) with a tracking number and insurance for the return.  The customer will be liable for the shipping cost involved when returning the product/products.

If a product has been authorized for a return by PAN Beauty Essentials, the product or products must be in the same condition in which you received them and the product or products must be unopened and not used.

NOTE: When the return item has been received by PAN Beauty Essentials the product/products will be assessed and you will be notified of the next steps. 

Please note: PAN Beauty Essentials does not refund, exchange or provide store credits for any reasons or requests associated with personal preference or mistakes. If in doubt please do not buy. Let’s not complicate ourselves.